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Client work / Enterprise commerce

One company-owned AI platform. Five departments.

Drizzle designed and implemented a governed AI platform in the client's AWS environment, giving around ten agent workloads one route to approved models, enterprise knowledge, and production operations.

Anonymous global commerce provider Company-owned AWS platform Around ten agent workloads
PORTFOLIO CONTROL PLANE / CLIENT OWNED Enterprise AI platform
Product Technology Customer success Sales Solution architecture
ONE GOVERNED ACCESS LAYER Model and agent gateway
Identity Routing Quota Audit
MODELS Approved model access
KNOWLEDGE Controlled enterprise data
OPERATIONS Telemetry, cost, and delivery
OWNERSHIP BOUNDARY Client AWS and repositories
Open components Replaceable models Shared operating controls
DEPLOYMENT AUTOMATION 4 hours For the agreed infrastructure foundation
PLATFORM ECONOMICS 70 percent Lower projected cost than the managed-service direction
AGENT PORTFOLIO Around 10 Workloads using one governed model access layer
ORGANIZATION ADOPTION 5 Departments using the shared platform

The constraint

The company had AI demand. It did not yet have an AI operating system.

Multiple teams were building agents, but every workload created a new infrastructure and governance problem. The platform had to reduce repetition without limiting product choice.

01

Every team rebuilt the same foundation

New agent workloads repeatedly reopened identity, model access, data connection, deployment, observability, and cost questions before product work could begin.

02

The managed path changed the economics

A managed platform lowered initial engineering effort, but its projected operating cost and long-term dependency did not fit the client's portfolio strategy.

03

Experiments lacked a production contract

Teams needed one governed route for approved models, enterprise knowledge, usage controls, audit evidence, and reliable operation in the client's environment.

THE PLATFORM QUESTION Could one shared foundation improve governance and economics while remaining fully owned and extendable by the client?

The architecture decision

Buy convenience, or build a durable company capability.

Drizzle evaluated the platform as a portfolio decision. The selected path had to work across operating cost, control, and long-term extension rather than optimize only for the first workload.

PATH CONSIDERED Managed service direction
  • Economics

    Recurring platform premium grew with portfolio adoption.

  • Control

    Core operating choices lived behind a provider boundary.

  • Extension

    New workloads inherited one vendor's product surface.

PROJECTED COST MODEL 70% lower operating cost

Compared with the managed-service direction

PATH SELECTED Company-owned platform
  • Economics

    Shared infrastructure and open components improved the projected cost model.

  • Control

    Cloud resources, platform code, policy, and telemetry stayed with the client.

  • Extension

    Teams joined stable internal contracts while models and components remained replaceable.

The system

One governed control plane connected teams to replaceable AI services.

The design separated the interface used by product teams from the models, data services, and infrastructure underneath it. Shared policy lived in the platform instead of every agent.

01 / ORGANIZATION
Product Technology Customer success Sales Solution architecture
02 / GOVERN Shared model and agent gateway

Identity, approved access, routing, quota, usage visibility, and audit evidence for the complete workload portfolio.

03 / ACTIVATE
Approved model services Enterprise knowledge Identity and policy Quota and usage Audit evidence
OWN AND OPERATE AWS foundation Infrastructure as code Secrets and identity Metrics, logs, traces Cost visibility Delivery automation

Delivery sequence

Architecture and implementation moved as one engagement.

The platform was proven with real workloads in the client's environment, then expanded as a shared production capability rather than delivered as a static blueprint.

  1. 01 Assess

    Model the portfolio, not one demo

    Drizzle aligned product, technology, security, and platform stakeholders around the first workloads, shared constraints, ownership boundary, and operating model.

  2. 02 Architect

    Choose the company-owned path

    We designed a secure AWS foundation, governed AI control plane, enterprise knowledge path, and production operations layer as one system.

  3. 03 Build

    Prove the complete path with real agents

    Infrastructure automation, gateway controls, data access, observability, and initial workloads were implemented in the client's environment and repositories.

  4. 04 Expand

    Turn the platform into a shared capability

    New departments and agent workloads could join the same governed foundation while Drizzle supported reliability, optimization, and client ownership transfer.

What Drizzle delivered

The shared gateway was one layer of a complete production platform.

Every delivery stream reduced work that product teams would otherwise repeat for each new agent.

01

Automated AWS foundation

Infrastructure as code and delivery automation created a repeatable path for networking, compute, storage, identity, secrets, policy, and platform changes.

02

Unified model gateway

Client-built agents reached approved models through one governed interface for identity, routing, quota, usage, and audit controls.

03

Enterprise knowledge path

Controlled interfaces connected workloads to approved internal information without surrendering ownership of the data boundary.

04

Production observability

Metrics, logs, traces, dashboards, cost visibility, and operational procedures were included in the platform rather than added after adoption.

05

Workload onboarding contract

Stable platform interfaces let teams bring new agents into production without creating another isolated infrastructure stack.

06

Client ownership transfer

Cloud resources, repositories, controls, documentation, and operating practices remained inside the client's engineering boundary.

Evidence ledger

Economics, adoption, implementation, and ownership stay labeled.

The result is strongest when each number keeps its context. Projected economics are not presented as realized savings, and deployment speed is scoped to the agreed foundation.

Implemented 4 hours

Automated deployment time for the agreed production infrastructure foundation after architecture and environment requirements were established.

Projected 70 percent lower

Projected operating cost compared with the managed service direction initially considered. This is a planning comparison, not realized savings.

Portfolio scope Around 10 agents

Agent workloads using the shared model access and governance layer rather than separate platform stacks.

Adoption 5 departments

Product, technology, customer success, sales, and solution architecture using one company-owned production path.

Ownership Client AWS

Platform infrastructure, source, policy, telemetry, and operating controls stayed in the client's cloud and repository boundary.

Architecture 1 governed gateway

One shared control point for approved model access, routing, quota, usage visibility, and auditability across the portfolio.

Cost scope. The 70 percent comparison belongs to the planning model used to choose between architecture directions. It does not claim a realized or universal savings rate.

Organization adoption

Five departments joined one production path.

Adoption did not require five platform stacks. Each department used the same governed boundary while product context remained with the workload.

01

Product

One path from an agent idea to a governed production workload.

02

Technology

Shared platform contracts instead of repeated infrastructure plumbing.

03

Customer success

Approved AI capabilities on the same operated foundation.

04

Sales

Access to governed workloads without an isolated stack.

05

Solution architecture

A reusable platform boundary for customer-facing solution work.

SHARED PLATFORM CONTRACT Identity Model access Knowledge Policy Telemetry Cost

What changed

AI experiments became an organization-level capability.

Teams could focus on their workflows while the platform supplied the common production contract underneath the portfolio.

01

One production path

Before
Separate platform decisions for every new agent
After
A shared route for deployment, model access, enterprise data, policy, and operations.
02

Company-owned economics

Before
A managed-service direction with a growing projected premium
After
Open components and shared AWS infrastructure with a projected 70 percent lower operating cost.
03

Portfolio-level governance

Before
Identity, routing, quota, and audit logic inside each workload
After
Around ten agents using one governed gateway and one operating model.
04

Operations from day one

Before
Monitoring and support added after a successful prototype
After
Metrics, logs, traces, cost visibility, procedures, and ongoing onboarding built into the platform.

Ownership at handoff

The client gained a platform it could change without asking permission.

Drizzle remained close to production while designing the system for durable client control over infrastructure, source, policy, cost, and future platform choices.

  1. 01
    Cloud infrastructure

    The platform ran in the client's AWS environment under the client's identity, network, policy, and cost boundaries.

  2. 02
    Platform source and delivery

    Infrastructure code, platform services, configuration, and delivery automation remained in client-controlled repositories.

  3. 03
    Models and components

    A stable access layer kept model providers and infrastructure components replaceable as needs and economics changed.

  4. 04
    Operating capability

    Documentation, observability, procedures, and continued onboarding developed the client's ability to operate and extend the platform.

Your AI portfolio

Stop making every agent solve the platform again.

Bring the workloads, the current cost model, and the ownership boundary. We will identify the shared platform decision worth proving first.

Talk to an engineer